How can we help?

Quick Answers

How do I activate my license key?

After installing, open Album Designer → click "Activate" in the top right → paste the license key from your purchase email. Activation is instant.

Can I use Album Designer on multiple PCs?

Yes — your plan determines the device limit. Starter: 1 device. Pro: 3 devices. Studio: unlimited. Deactivate from the old PC first via your account dashboard.

What file formats can I export?

PSD (layered, fully editable in Photoshop), JPG, PNG, PDF (multi-page), and TIFF. All exports support 300 DPI print resolution.

Does it work without internet?

Yes — Album Designer works completely offline after license activation. Internet is only needed for license check (once every 30 days) and cloud template downloads.

How do I update to the latest version?

Album Designer checks for updates on launch. You will see a "New Update Available" banner. Click "Update Now" — it installs in the background.

Can I get a refund if I do not like it?

Absolutely. We offer a 30-day money-back guarantee. See our Refund Policy for details.

Still need help?

Our team responds on WhatsApp within minutes. Email replies within 24 hours.